Implementation of Village Government Public Services During the Covid-2019 Pandemic

Novie R. A. Palar; Femmy F. G. Tulusan; Very Y.  Londa; Fanley N. Pangemanan

doi:10.47667/ijppr.v3i2.158

Autori

Novie R. A. Palar Faculty of Social and Political Sciences, Sam Ratulangi University, Indonesia
Femmy F. G. Tulusan Faculty of Social and Political Sciences, Sam Ratulangi University, Indonesia
Very Y. Londa Faculty of Social and Political Sciences, Sam Ratulangi University, Indonesia
Fanley N. Pangemanan Faculty of Social and Political Sciences, Sam Ratulangi University, Indonesia

DOI:

https://doi.org/10.47667/ijppr.v3i2.158

Ključne reči:

Implementation, Public service, Village government, Covid-19

Apstrakt

Public services will continue to run and are needed even though the world and society are faced with various situations and conditions. The current Covid-19 pandemic requires governments at all levels of government to make arrangements and adjustments. Through the use of a qualitative design this research was conducted to explain the form and pattern of services carried out by the village government in the Sonder District Government, Minahasa Regency, North Sulawesi Province in the Covid-19 pandemic situation. work for local governments during the Covid 19 pandemic and work systems in the new normal order set by the central government as well as the implementation of health protocols. The form and pattern of public services is limited in terms of time and physical involvement in the village office, dividing work in the form of pickets and conducting house-to-house services and utilizing communication media for the publication of service information. Work competence and supporting facilities as a step in implementing online services as needed and required during the pandemic have not been carried out.

##plugins.generic.usageStats.downloads##

##plugins.generic.usageStats.noStats##

Reference

Kitchenham, B., & Charters, S. (2007). Guidelines For Performing Systematic Literature Reviews in Software Engineering. Citeseer.

Kurdi. M. (2020). Menggagas Pelayanan Prima di Masa Pandemic Covid 19. Jurnal Lingkar Widyaiswara Edisi 7(4), 04-09.

Lololoran, Rorong & Palar; 2021. Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat di Kantor Desa Kahuku Kecamatan Likupang Timur Kabupaten Minahasa Utara. Jurnal Administrasi Publik. (7) Nomor 99.

Londa. V. (2020). Pelayanan Publik di Era New Normal: Materi Kegiatan Pengabdian Pada Masyarakat di Kecamatan Madidir Kota Bitung. Manado: FISPOL Universitas Sam Ratulangi.

Lumbanraja. A. D. (2020). Urgensi Transformasi Pelayanan Publik melalui E-Government Pada New Normal dan Reformasi Regulasi Birokrasi. Administrative Law & Governance Journal. 3(2). 220-231.

Rohman. A & Larasati. C. D. (2020). Standart Pelayanan Publik di Era Transisi New Normal. Jurnal Reformasi 10(2). 151-163.

Sasauw, Rorong & Palar, 2019. Penyelenggaraan pelayanan publik di kecamatan kurang responsive dan akuntabel, pegawai yang tidak disiplin waktu pelayanan, kekecewaan bagi masyarakat. Jurnal Administrasi Publik 5(77).