Evaluation of Innovation Adaptive Bureaucracy in Disruption Era: A Case Study of Drive Thru Services in Tax Payments in South Sulawesi Province

Gita Susanti

doi:10.47667/ijppr.v3i2.212

Auteurs

Gita Susanti Department of Administrative Science, Faculty of Social and Political Sciences, Hasanuddin University, Makassar, Indonesia

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https://doi.org/10.47667/ijppr.v3i2.212

Mots-clés:

Innovation Evaluation, Adaptive Bureaucracy, Disruption Era

Résumé

An adaptive bureaucracy will be able to produce effective and efficient innovations in order to achieve goals in the era of disruption. Innovation is born. Innovation, which essentially requires coherence of sectoral policies, national-regional policies, and innovation governance systems, will not be effective if the policies of various sectors are partial, fragmented, inconsistent and even contradict one another. This study aims to evaluate innovation as a form of adaptive bureaucracy. through a case study of the implementation of Drive Thru services in the tax payment process in South Sulawesi Province. This study uses a qualitative approach. Data sources include primary and secondary data. Data collection includes observation, in-depth interviews and documentation. Analysis of research data used is interactive analysis which includes data collection, data reduction, data presentation and drawing conclusions. The results of this study indicate that drive thru service innovation is a manifestation of the adaptive bureaucracy of the South Sulawesi Provincial Government in responding to the digital disruption era. However, these innovations require development so that they are able to respond to dynamic public needs. It is important to improve the quality of the adaptive bureaucracy so that it is able to develop better innovations and periodically evaluate the implemented innovations.

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