Public Sector Management, Government Performance, and Public Service Delivery in Senegal

Ousmane Diallo

Authors

Ousmane Diallo Universite Cheikh Anta Diop, Senegal

Keywords:

Public Sector Management, Government Performance, Public Service Delivery, PLS-SEM, Senegal

Abstract

This study examines the relationships among Public Sector Management, Government Performance, and Public Service Delivery in Senegal, with particular attention to the mediating role of Government Performance. A quantitative explanatory design was employed using survey data from 320 employees working in central government ministries, public agencies, and local government institutions. Data were collected through a structured questionnaire using a five-point Likert scale and analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS. The measurement model demonstrated satisfactory indicator reliability, internal consistency, convergent validity, and discriminant validity. The structural model showed that Public Sector Management had a strong positive effect on Government Performance, while Government Performance significantly influenced Public Service Delivery. Public Sector Management also had a significant direct effect on Public Service Delivery, although the magnitude was lower than its effect on Government Performance. Mediation analysis further revealed that Government Performance significantly mediated the relationship between Public Sector Management and Public Service Delivery, indicating complementary partial mediation. These findings show that managerial practices contribute to service outcomes both directly and indirectly through improvements in institutional performance. The study highlights the importance of strategic management, accountability, resource utilization, institutional coordination, administrative effectiveness, and professional human resource management in strengthening public-sector outcomes. The results provide empirical evidence for designing administrative reforms that connect management capacity with service outcomes. For Senegal, improving managerial capacity and performance-oriented administration may support more accessible, reliable, responsive, and citizen-oriented public services while reinforcing institutional effectiveness across different levels of government.

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