The Misconception of Digitalization in Local Government: Between Efficiency and Practical Reality

چکیده

Digital transformation in the local government sector is frequently associated with improvements in efficiency, transparency, and accountability. However, this study reveals that digitalization does not automatically lead to enhanced bureaucratic performance. The purpose of this research is to evaluate common misconceptions in the implementation of digitalization policies, particularly in the procurement of goods and services in Gorontalo Province. Employing a qualitative approach and in-depth analysis across four key dimensions, human resources, organizational structure, technology, and processes. this study finds that the use of the e-Procurement system has introduced new challenges, including limited staff competencies, dysfunctional coordination, and underdeveloped ethical practices. The findings highlight a significant gap between the normative expectations of digitalization and its practical implementation. The study recommends the adoption of a systemic approach that takes into account the social, structural, and cultural aspects of organizations before initiating digital transformation.