Quality of Employee Services at the Tapa Community Health Center, Bone Bolango Regency

Robin  Pakudu; Sri Lestari  Gintulangi; Dewi Susanti Talani; Alfayd Fathurrahim  Aliyu

Autors/ores

Robin Pakudu Public Administration, Muhammadiyah University of Gorontalo
Sri Lestari Gintulangi Public Administration, Muhammadiyah University of Gorontalo
Dewi Susanti Talani Public Administration, Muhammadiyah University of Gorontalo
Alfayd Fathurrahim Aliyu Public Administration, Muhammadiyah University of Gorontalo

Paraules clau:

Quality, Health, Services

Resum

This study aims to determine the Quality of Employee Services at the Tapa Health Center, Bone Bolango Regency. The research method uses a qualitative type. The results of the study indicate that the services of the Tapa Health Center, Bone Bolango Regency are of good quality. This can be seen from the reliability seen from the competence of officers, both medical and non-medical officers, which can be measured from their educational background, work experience and skills in completing a job, responsiveness seen from the high initiative of Tapa Health Center officers, Bone Bolango Regency in responding to what the community needs in the health sector and empathy seen from the seriousness of the Tapa Health Center, Bone Bolango Regency in providing attention to the community, such as the willingness and readiness of officers to help people who have difficulty accessing health services.

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