The Implementation of Agile Government in Achieving Public Service Efficiency

Sapri Sapri; Arif  Darmawan; Rudy  Handoko

doi:10.47667/ijppr.v5i4.320

Authors

Sapri Sapri Doctoral Study Program in Administrative Science, Faculty of Social and Political Sciences, University of August 17, 1945 Surabaya, Indonesia
Arif Darmawan Doctoral Study Program in Administrative Science, Faculty of Social and Political Sciences, University of August 17, 1945 Surabaya, Indonesia
Rudy Handoko Doctoral Study Program in Administrative Science, Faculty of Social and Political Sciences, University of August 17, 1945 Surabaya, Indonesia

DOI:

https://doi.org/10.47667/ijppr.v5i4.320

Keywords:

Agile Government, Public Service Mall, Service Adaptability, Collaboration, Digital Transformation

Abstract

This study examines the implementation of Agile Government as a strategy to enhance public service efficiency. Agile Government, derived from Agile methodologies in software development, is increasingly recognized for its potential to make public administration more flexible, adaptive, and responsive to rapidly changing societal needs. The research is based on a comprehensive literature review, focusing on case studies such as the Public Service Mall in Parepare City, Indonesia, and other international examples. The findings reveal that Agile Government can significantly improve the accessibility, reliability, and responsiveness of public services by allowing governments to quickly adapt to regulatory changes and societal demands. Furthermore, Agile Government promotes greater public participation in decision-making processes, enhancing transparency and accountability. However, the implementation of Agile Government faces challenges, including the need for organizational cultural change, stakeholder support, investment in technology, and effective cross-sector coordination. Addressing these challenges is crucial for realizing the full potential of Agile Government in achieving efficient, inclusive, and responsive public service delivery. This study contributes to the growing body of knowledge on public administration reform and provides valuable insights for policymakers and public administrators aiming to implement Agile Government strategies.

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