Analysis of the Success of Implementing Digital Service Delivery in the Indonesian Public Sector: A Case Study on the Use of Online Public Service Applications


  • Askariani Sahur Ujung Pandang State Polytechnic, Indonesia
  • Amiruddin Ujung Pandang State Polytechnic, Indonesia



Digital service delivery, Public sector, Government services


Digital service delivery in the public sector symbolizes a sea change in governance, with governments leveraging digital technology to improve service efficiency, transparency, and citizen involvement. This article looks at the key advantages of digital service delivery, such as increased efficiency, improved access and convenience, cost savings, user-centric services, data-driven decision-making, transparency, enhanced citizen engagement, innovative service delivery, lower environmental impact, and crisis response capabilities. It does, however, highlight some of the problems, such as bridging the digital gap and guaranteeing data security and privacy. As governments throughout the world embrace digital transformation, the necessity to offer services that meet citizens' changing expectations becomes clear. The conclusion emphasizes the importance of digital service delivery in modern governance, providing timely and accountable government services that match the needs of the digital era.


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How to Cite

Sahur, A., & Amiruddin, A. (2023). Analysis of the Success of Implementing Digital Service Delivery in the Indonesian Public Sector: A Case Study on the Use of Online Public Service Applications. International Journal Papier Public Review, 4(3), 1-9.